To personalise your item, complete the "Message to seller" section during the checkout process. Mention any text or design and where on the item it will go and what colour you’d like it to be. For example ‘Sarah in pink on the back in the Arial font’. If font and colour isn't mentioned we will use black colour by default and pick the best font for the text.
Yes, just select your size, colour, quantity and press button - Buy, your items will be added to shopping cart.
Send an email to us at email@example.com and the text you want printed on your order in the body of the message. If possible please also include the details of your order..
For many of our personalised products, they are dispatched within 2 working days. The majority of our items are sent via Royal Mail 1st class delivery, which takes 2 working days, but if you have chosen a different delivery option then this time may vary. During peak trading times, e.g. Christmas, we aim to dispatch orders within 3 working days and use Royal Mail 1st class delivery unless otherwise requested. Some of our items, e.g. ceramics & glass item, have a longer lead time but this is stated in the product listings.
You can send your image in a jpg or png file.
Firstly check how you have sent your personalised text to us. Due to the volume of orders we receive, we are unable to go through each individual order and check the spelling. You are responsible for the personalised text, image or design you send to us so please make sure you have double checked it before sending it to us. If we have made a mistake, ensure to get in contact with us as soon as possible either by phone, email to firstname.lastname@example.org. If possible please take a picture and attach this in the email or message so we can see what went wrong.
Unless otherwise stated, delivery via Royal Mail’s 1st Class service is free. If you choose a different delivery option this may cost more and change the lead time of your product.
We deliver free to any UK mainland addresses. If delivery is needed to other parts of the UK or the world please contact us.
For single orders, we don’t offer a collection service. For bulk orders, please call us on 01793 490852 when placing your order so we can arrange a time for you to collect your items.
You can contact us in 2 ways: -
Call us on 01793 490852 between 9am and 5pm Monday to Friday. Email us at email@example.com
This will depend on the product but it will be shown on your invoice which is included with your parcel.
We currently accept payments via Paypal & cheques. If you require an alternative payment method please contact us.
The majority of our product are available in different colours so we would be able to help pick out the right colour for you. Please note that getting a specific colour in would add a number of days to the order process, please call, email or messenger us and we will be able to give you a better idea of the lead time.